When we decided to list, Susan was the only agent we considered.
Her forthright demeanor was a huge factor but, as importantly, her experience and local knowledge was, as they say, priceless.
We were paricularly impressed by her dedication in making sure our home best reflected it's value.  Over time we saw this same dedication, and success, in the sale of other homes in our complex.
Our home was sold at the asking price within one day of listing while other homes in the area remained unsold for months.  Describing our experience as stress free would be an understatement.  It was a pleasure to deal with Susan.
We have no reservation in recommending susan to anyone looking to list or purchase a home.
Bob and Mary Lou
My Wife and I were admittedly not the easiest clients, but Susan worked trelessly to find us the right home at the right price.  We couldn't be happier with our experience ad our new home!
Evan and Sam
We are writing to express our appreciation for and total satisfaction with the services provided by Susan Keen.  Having observed her successes recently selling other town homes in our complex and receiving strong votes of recommendation from neighbours who had used Susan to sell their home, our decision to have her represent us was without question.  While we were confident about Susan's abilities, we were amazed with the result: our home sold in two days for more than 99.5 percent of the list price.  Outstanding!  Susan provided us with the right advice on issues such as tips on how best to present our home, setting our list price and her overall marketing plan.  Her knowledge of our complex, competing properties in the area and her almost round the clock availability, all contributed to our sale.  Thank you Susan.
Leslie & Mitch
Dear Susan,
Thank you so much for representing our efforts on the purchase of our new home in south Burlington and sale of our Oakville Condo in Barclay Square.  You have been wonderful from start to finish.  When we first met you over a year ago, you started to work with us right away.  We quickly learned that "buying and selling" a home is much more than two financial transactions; it is a detailed and intricate process mixed with much emotion.  You made the undertaking as easy and effortless as possible for us, to which we are very grateful.  You have been a wonderful realtor and friend, and our growing family looks forward to working with you in the future!
With many thanks,
Mark and Renata
Dear Susan,
Carol and I wanted to take a moment to thank you for all your effort in helping us to find our new home in Oakville.  Your knowledge of the local market and good advice helped us to zone in on areas that suited us best.  We also value your patience and "no pressure" style, which gave us the confidence to keep looking until we found just the right house.  We wouldn't hesitate to call on you in the future when it comes time to put our house on the market again.
Doug & Carol
Integrity, honesty and professionalism are just a few words to describe Susan Keen.  We live in an exclusive and unique townhouse complex where each unit is very different from one another but unfortunately, and for reasons unknown, most local agents would basically treat and appraise all units the same without taking into consideration the fact that each unit is very different, thus creating a stigma within the local real estate community that kept property values down in our complex.  Fortunately, because of her excellent knowledge, experience and expertise, Susan understood the uniqueness of the complex and of each unit, and succeeded in selling our house in less than two weeks for a price that reflects its true value, a value based not only on comparable properties within the complex but within the entire Oakville community.
Her dedication and attentiveness are commendable and during the selling process, she kept us constantly informed every step of the way.  Susan "knows her stuff".  She is very straight forward, considerate and passionate about her work and above all, she always has your best interest at heart.  And if you are willing to listento her advice, recommendations and tips, you cannot find a better, most trustworthy and dedicated representative for selling or buying a house.  As we told her many times during the entire process, "We love you Susan!".
Bruno & Lorraine
Dear friends and neighbours,
It is with pleasure that we share the success story of the sale of our home with you.  We approached Susan after seeing the excellent work and, more importantly, the excellent results she brought as the listing agent for two homes in our neighbourhood.  The speed and diligence with which she handled our listing was nothing short of impressive.  Within 4 days of signing a contract with Susan, our home was staged and a full listing including pictures and a video was up on the MLS website.  Susan had worked her magic to ensure that our home showed its full potential.  A very serious offer came through almost immediately and Susan continued to work hard for us securing 99.83% of asking price.  It is without hesitation that we highly recommend Susan.  She certainly knows her business and is an absolute pleasure to work with.
Marie and Ulli
I was really impressed with the service Susan provided.  I have bought and sold several homes over the years and Susan's professionalism, dedication, integrity and transparency really set her apart.  Susan's strong personal commitment to selling my home and her sense of urgency in getting the job done were evident every step of the way.   Neighbours quickly noticed the difference as well.  My experience with Susan even led o my referring her to my parents for the successful sale of their home a few weeks later.
Almost two years ago I was in search of my first home.  Susan was HIGHLY recommended by my Dad (she had recently helped him sell his home), so I contacted her.  Within two weeks of first speaking to Susan, I had signed the papers for the ‘perfect’ condo.  A year and a half later it was time to sell, as I was relocating for work.  Susan sold my condo within three days of listing it, for an unbelievable price!!  She consistently goes above and beyond to exceed all expectations.  Susan’s thorough knowledge of the market provided me with well-researched statistics and comparables, and made the entire buying and selling processes seem positive, smooth and effortless.  She brought a stager into my home to add special touches, made beautiful high-quality brochures, and also recommended a wonderful lawyer with reasonable prices.  Susan is professional, hard working, patient, organized, knowledgeable and quick to respond to any calls, texts or emails.  Like my Dad, I would highly recommend her to anyone looking to buy or sell real estate!
Thanks Susan!
When we decided to sell our house and buy a condo, we called Susan Keen. 
She first impressed us with her professionalism and energy, then during the process we discovered how compassionate and caring she is.
Susan made both transactions smooth and fast.
Thank you so much Susan!
We will recommend your services to anyone who is thinking of selling or buying real estate.
Joe & Judith
Dear Susan,
Peter and I are grateful to have entrusted you with the sale of our condo Town House in Oakville. From the start you looked after every detail, from the time we listed until we were in our new home. After you sold our home you listed and sold 3 others in our complex at top market value. We have lived in Oakville for 36 years and have never seen any realtor have this impact on people and the market. This we believe is due to your uncompromising integrity, honesty, hard work and passion in all that you do.
Peter and Anna Blouin
From the moment I met her, I knew that Susan Keen was the ideal Realtor to list my property.  Her friendliness and can-do attitude, combined with her professionalism and knowledge of the local market, gave me confidence.
I relied on Susan for the right kinds of information, and I certainly got it.  Her advice was sound throughout the process.  Along with recommendations for appropriate pricing, she suggested specific updates to attract buyers.  She also exceeded my expectations by actually making those updates happen.  Over and over, she gave 110%.
I am so glad I chose Susan to list and ultimately sell my property.  She is an amazing Realtor.
Dear Susan
During a difficult time in Real Estate, I engaged the services 
of Susan Keen to sell my home. From the first consultation to 
the final sale, I was impressed with Susan's confidence, direction, 
market plan and advice. In a very short time Susan helped me
to sell my home at an excellent price and guided me through 
each stage giving me absolute comfort. I have told all my friends 
and associates about how wonderful my experience was and 
would be delighted to recommend her to anyone looking to sell 
their home. I've had many experiences in selling my home, but 
will only use Susan Keen in the future.
Geoff Marshall
Dear Susan
Susan worked tirelessly to ensure our home got maximum exposure to a wide
market of potential buyers.  She followed up on every single lead, and
provided detailed feedback to us on each showing and open house. Her
honesty and integrity gave us every confidence in her commitment to getting
our house sold for the best possible price.  Susan is a wonderful agent to
work with and we highly recommend her to anyone considering selling their
Andrew and Andrea Pain 444 Carlton Dr.
Thank YOU for doing such a great job, as always.  You always go above and beyond the 
call of duty.
Leslie Kross
Hi Susan:
All I can say is "You're the best"!  Thanks for all of your hard work and expertise in
 the sale of my fathers condo.  If and when Colleen and I move, we hope that you are
still around to be our agent!
Dear Susan,
We just wanted to thank you dearly for how pain-free you made it for us
to list and sell our home.  We have been so pleased with your service from
the first time we met to the time you brought us the “SOLD” sign.  The
care and effort you put into your listings shows with results.  If someone
would have told us our house would get the full asking price, on our
requested close date the 1st day it listed…we would have told them they
were dreaming. 
The research, leg work and accommodations you made for our listing
early on, saved us a lot of time and energy….energy we so desperately
need with a little one running around.  We still can’t believe how seamless
the sale was and cannot thank you enough!
We plan on buying investment property in the future and we will definitely
want you on our team. 
Thank you from the bottom of our hearts,
Ryan, Jen & Scarlett Heerschap
Dear Mr. Carnovale,
You are aware, of course, that the subject property was sold recently, and closed April 1st. 
The property was first sold May, 2008, sale to close in mid August.  However the sale
failed to close as the purchaser considered the condition of the building unacceptable
due to substantial water damage due to a roof that was inadequate for the unprecedented
amount of rain that occurred in the months of June July and August.
After agonizing delays in having the roof re-covered and having the repairs completed, the
property went back on the market in October, and the sale was finally signed on February
25th, closing on April 1st.
Susan Keen was our agent from the beginning, and was as devastated as we were when
the first sale did not close.  However, she worked very hard to make the first sale, and even
harder during the second sales period, with open houses almost every Sunday, as well as
other showings, all the while keeping us informed on a daily bases.
We wanted you to know how much we appreciated her tremendous efforts, and profess-
ionalism she showed during this whole period.
We will certainly recommend your company, and Susan to anyone we know who are
contemplating real estate sales.
Yours truly,
Jim and Martha Jackson
Dear Susan
"Susan acted for us in the sale of our Oakville home. Because we were relocating,
and already purchased a new home, we needed a quick sale. Due to her hard 
work and expert advice, we were able to get multiple offers and sold quickly 
for over our list price. Susan was particularly helpful in organizing our home in 
order to present it in the best light possible. Her expert advice and professionalism 
made the whole selling process a less stressful and pleasant experience. We 
would not hesitate to recommend her to any of our friends or acquaintances.
Clint and Norma Jean (Sellers)
Susan Keen has been a joy to work with; always responsive, knowledgeable, 
and proactive in her work.  I trust her with my most valuable clients.
Theresa Bayer - Global Assignment Consultant (Relocation Company)
Dear Susan,
"Susan Keen represented us in the sale of our home in the Annex in May 2007. 
We were recently relocated to California from Toronto and needed a 
professional who not only knew the market but also understood how 
to work with us remotely.  On both the criteria and methodology and 
of results, Susan exceeded all of our expectations.  She quickly sized 
up the opportunity, provided sage advice in terms of promotional strategy, 
brought qualified buyers to the table, and acted as a valued thought partner 
throughout the offer period.  We highly recommend Susan to anyone thinking 
of selling their home.
 George and Sanj (Seller)
Dear Susan
"Susan handled our transaction with professionalism, determination, energy
and resourcefulness.  What is more important about Susan is that she made 
sure that we were involved in all aspects of the process and most importantly 
her caring, guidance and advice is what made normally a stressful event 
seem seamless."
 Tom (Buyer & Seller)
"Your expertise in the real estate market was evident.  You were well 
organized and responded to all my questions promptly. 
Jay, (Buyer & Seller)
Dear Susan,
"Thank you for your outstanding efforts and quality service in helping 
us to find our home.  We have come to rely on your in-depth knowledge
of the Real Estate market." 
 Larisa & Raslam, (Buyer)
"I've hired many Realtors in the past and I must say that you were 
definitely the best.  If ever I ran across someone looking for an 
Agent, I'd recommend you.  
Sheila & Dave (Seller, Buyer, Investor)
"Susan is truly a first class professional.  She is honest, very hardworking and she always respected our needs and wants during the entire listing experience.  Susan always kept us well informed throughout this entire sales process and managed the listing so well we were able to receive multiple offers.  Thank you Susan."